Student Complaint Policy

Policy Type: 
Students

I. Policy Tittle: Student Non-Academic General Complaint Policy

II. Who Does This Policy Affect:

All HFC faculty, employees, staff, students, vendors/contractors and visitors to our campus

III. Purpose

This policy serves as a tool for students to express dissatisfaction in the classroom or business setting.

IV. Policy Statement

During their course of study at Henry Ford College, students may encounter situations requiring review by academic and administrative personnel. It is the policy of Henry Ford College to provide an equitable system for the speedy and amicable resolution of problems between students and College faculty, employees, staff or other Community Members.

Complaints against faculty may include issues such as final course grades or classroom assignments. Complaints against employees and staff may include matters such as policies, regulations, and services. Due process is dependent upon timeliness.

The College will attempt to initially resolve issues informally. If an informal resolution is not possible, formal complaints may be filed. Formal complaints must be initiated by the last regular class day of the subsequent full semester. For example, an incident from the fall semester must be initiated by the end of the following winter semester. A formal complaint will be dismissed if it is not initiated by the appropriate deadline.

Once the formal complaint process is initiated, it is the goal of the College that the four stages of the complaint process should be completed within seventy-five academic-business working days (spring, summer term and regularly scheduled College recesses may be exempt depending upon the availability of the persons involved). All formal written notification regarding the complaint process will be through HAWK e-mail and/or overnight express mail and sent to the official addresses provided by the student on their application to the College. It is the student’s responsibility to ensure their mailing address is accurate and to regularly check their HAWK mail during their enrollment at Henry Ford College. These requirements apply to all student complaints covered by this policy.

Requirements

The College President or his/her designee is authorized to develop procedures for the reporting and resolution of general student complaints, which shall include any applicable appeal of an adverse decision. The resolution of a student’s complaint under this policy shall be determined by a fair and consistent standard of proof as specified in the general complaint procedures.

Certain complaints, such as, but not limited to Title IX complaints or accessibility complaints, have a set process and procedure to follow. This student complaint policy is not intended to supersede or replace those specific complaint processes.

V. Definitions

N/A

VI. Responsible Party for Administration and Enforcement

Vice President of Student Affairs
Vice President of Academic Affairs

VII. Related Documents

Academic Appeal Process
Sexual Misconduct/Title IX Policy
Equal Educational and Employment Opportunities and Non-Discrimination
Student Code of Conduct
Student Non-Academic Complaint Procedures
Student Code of Conduct Procedures
Sexual Misconduct/Title IX Procedures

VIII. Policy History:

a. Current Policy Approved by Board: October 16, 2017
b. Previous Revision Date(s): January 2003 and January 2009;
Previous Policy Section: Students Previous Policy No. 8300

This policy supersedes and replaces any and all policies related to this subject

Adopted Date: 
Monday, October 16, 2017
Private: 
Public
Status: 
Board Approved